Customers leaving LinkedIn in droves!

[D. Zarlisky]

I am not shocked to learn of the crappy service that many are experiencing with LinkedIn. Their inept and probably inbred staff cannot solve a problem if their job depends on it! They give no response, little response, or just delete accounts when they cannot solve a problem that is of their own fault. Dan Nye ..... are you proud?

[P. Hernandez]

LinkedIn is the worst! They have no support for the very individuals whom make up their entire network! After numerous complaints, they did not solve anything but instead, deleted my account! Here are emails that have been exchanged:

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Below is the email that I finally received from your company regarding the problem with your own system. A system that is the basis of your entire business model. I have not been able to access my own connections for well over 4 weeks and have not had any resolution!

What is the issue and why isn't it fixed? I need to have access to my connections within 48 hour or I need to close my account, as it is useless. Should I do the latter, you can be sure that every individual in every network will be made aware of the lack of service from your company and what they can expect should they not be able to access THEIR OWN contacts.

Paula Hernandez
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Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.


Subject
connections

Discussion Thread
Response (LinkedIn - Suzy (SJ)) 09/02/2008 01:01 PM
Dear P

We are aware of the issue you are currently experiencing and we are working diligently to resolve the issue. We appreciate your patience while this issue is being resolved.


Regards,

Suzy
LinkedIn Customer Support
Customer (P Hernandez) 08/28/2008 02:31 PM
I requested assistance to this issue a few weeks ago but have not had the courtesy of a reply. The connections tab on my profile is NOT displaying my own contacts to me!!!!! I have tried this on 3 different computers so it is not my computer. The message that I receive has something to do with line code....???

Please advise. If unable to use, I will need to close out my profile and account, and recommend to my friends and colleagues that they do the same.
Auto-Response 08/28/2008 02:31 PM
Thank you for your question.


Question Reference #080828-001744
Category Level 1: Using LinkedIn
Category Level 2: Home Page
Date Created: 08/28/2008 02:31 PM
Last Updated: 09/02/2008 01:01 PM